How I work
I’m a service desk professional with a systems mindset: isolate the problem, verify assumptions, apply one change, confirm the outcome, and document the fix.
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Operating principles
Measured changes
One change at a time with a clear expectation and a clear revert path.
Reduce ambiguity
Prefer explicit naming, explicit routing, and explicit ownership so systems stay understandable under stress.
Automate the repeatable
If it’s done twice, it’s a candidate for scripting, templating, or a runbook.