Service Desk • Infrastructure • Reliability
Operational clarity, fast triage, and measurable outcomes.
This site is a living snapshot of how I work: diagnose precisely, reduce noise, automate repeatable fixes, and document systems so they stay stable under pressure.
Linux + Windows
Networking + Segmentation
Apache + TLS
Docker + Observability
ServiceNow mindset
Security-first
Placeholder copy is used in a few sections intentionally. Replace it with your real achievements as you iterate.
What you’ll find here
Systems thinking
Design decisions written down, tradeoffs explicit, and changes tracked so stability improves over time.
Incident discipline
Signal-first troubleshooting that avoids random changes and converges on a verified fix.
Automation
Repeated tasks become scripts, templates, or runbooks with clear stop conditions and rollbacks.